In the Boston Globe today the Mass Bay Commuter Rail Company spoke with reports to assure riders that they are aware of their short-comings.
Its a kind gesture, but it means a whole lot of nothings if no changes are made. I guess we will just have to wait and see.
Also, this article only speaks to the issues on the commuter rail. How about the MBTA take a look at ways they can improve...it would be nice to hear finite ways the management intends to improve the system across the board.
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