MBCR

The Massachusetts Bay Commuter Railroad Company...

So here is their site:
http://www.mbcr.net/

And apparently this is who they are:

 MBCR's five-year contract began July 1, 2003.  Our obligations include:

• Operating all MBTA commuter rail service safely
• Maintaining rolling stock, stations, track, signals and support equipment and infrastructure
• Creating and staffing a customer service center specifically dedicated to commuter rail
• Implementing training programs for engineering maintenance, transportation and customer service employees
• Inspecting infrastructure and rolling stock and developing replacement and capital investment recommendations
• Establishing new, Boston-based systems for management information systems (MIS), human resource management and payroll systems. 

 Notice the first bullet point..."Operate all MBTA commuter rail service SAFELY". Dont get me wrong, I'm all for safety but stating that in their first bullet point seems a little strange. Shouldn't the first bullet be "operate well" or "consistent" or just leave it at "operate". Don't make your first bullet your excuse for not doing the job well, at least bury it at the bottom somewhere...
So I guess it's not so much the MBTA but the MBCR that is incompetent on this one...